The table below summarizes how California has developed regulations that apply to San Francisco’s 10 Guiding Principles for Emerging Mobility Services and Technologies. Review San Francisco’s 10 Guiding Principles.

All regulations are carried out by the California Public Utilities Commission unless otherwise noted.

An expanded table which compares California’s regulations to those in other cities and states can be found in the full “The TNC Regulatory Landscape” report.

Collaboration icon


  • The state does not require TNCs to engage in any form of community outreach in the municipalities where they operate. 
Safety icon


  • National criminal and sex offender database background checks are required, and TNCs must conduct a driver history check through the DMV.
  • TNC vehicles must undergo a 19-point vehicle inspection before service and annually or every 50,000 miles.
  • TNCs must establish a driver training program to ensure that drivers are safely operating their vehicles prior to offering service. 
  • Drivers are allowed to drive a maximum of 10 hours, which resets after an 8-hour rest period.
  • TNCs are required to have a zero-tolerance drug and alcohol policy.
  • The DMV requires hands-free operation of cell phones.
  • Local laws prohibit double parking and stopping in crosswalks.
  • TNCs are required to provide insurance during ride (pre-ride request, ride-accepted, and while transporting the rider).
Transit icon


  • TNC drivers may only solicit riders through e-hail (street-hailing is prohibited).
  • Local regulations restrict use of bus stops and transit lanes.
  • Local color curb programs identify parking and loading restrictions by vehicle type.
Congestion icon


  • There are currently no TNC-specific policies to mitigate vehicle congestion.
Sustainability icon


  • TNCs are prohibited from owning fleets, which reduces their ability to shift the TNC fleet to more sustainable fuel types.
Equitable Access icon

Equitable Access

  • TNCs may allow drivers and passengers to “rate” each other, but TNCs must ensure that rating platforms do not discriminate against protected classes.
Accountability icon


  • On an annual basis, TNCs must report on numbers of accessible vehicles, data associated with each trip taken, the number of driver violations and accidents, and average and mean driver hours of operation.
  • TNCs must apply for a permit from the state every three years.  
  • City law requires TNC drivers operating in San Francisco to obtain a local business license.
  • TNC drivers must apply for a permit if they wish to operate at San Francisco International Airport. 
Labor icon


  • TNCs currently operate as independent contractors instead of employees, though this classification is being disputed in federal court.
Disabled Access icon

Disabled Access

  • TNCs must submit and annually update a plan that includes a timeline for passengers with accessibility needs to use their services.
Financial Impact icon

Financial Impact

  • TNCs must pay a $1,000 initial application fee, with a $100 annual fee required thereafter.
  • TNCs must contribute 0.33% of their gross California revenues, paid into CPUC Transportation Reimbursement Account.
  • San Francisco International Airport charges a $3.80/trip cost recovery fee.